Implementing Resident Team Assistant Programs at Academic Medical Centers: Lessons Learned.

ABSTRACT:

Background

Excessive inpatient administrative tasks can lead to adverse consequences for residents and their patients. Furthermore, this burden has been linked to depersonalization, a major component of physician burnout.

Objective

To describe the development, implementation, feasibility, acceptability, and early outcomes of Resident Team Assistant (RTA) programs.

Methods

Three large academic medical centers created RTA programs in which administrative assistants are incorporated into inpatient medical teams. First steps included a needs assessment and driver diagram creation to identify key issues and to solidify goals. Program directors were assigned, and RTAs were hired, trained, and incorporated into inpatient teams at each institution (2003, 2016, 2018). Program

SUBMITTER: Takei R 

PROVIDER: S-EPMC7771612 | biostudies-literature | 2020 Dec

REPOSITORIES: biostudies-literature