Communicating with medical library users during COVID-19.

ABSTRACT:

Background

The Harvey Cushing/John Hay Whitney Medical Library serves a community of over 22,000 individuals primarily from the Yale Schools of Medicine, Public Health, and Nursing and the Yale New Haven Hospital. Though they are geographically close to one another, reaching these disparate populations can be a challenge. Having a clear and thorough communication plan has proved invaluable in transcending communication chasms, especially in recent times of crisis.

Case presentation

This article describes the Harvey Cushing/John Hay Whitney Medical Library's methods for communicating and promoting its remote resources and services in response to coronavirus disease 2019 (COVID-19). It details our communication strategies and messages leading up to, and after, the Yale campus

SUBMITTER: Haugh D 

PROVIDER: S-EPMC7772968 | biostudies-literature | 2021 Jan

REPOSITORIES: biostudies-literature