Technical Aspects of Developing Chatbots for Medical Applications: Scoping Review.

ABSTRACT:

Background

Chatbots are applications that can conduct natural language conversations with users. In the medical field, chatbots have been developed and used to serve different purposes. They provide patients with timely information that can be critical in some scenarios, such as access to mental health resources. Since the development of the first chatbot, ELIZA, in the late 1960s, much effort has followed to produce chatbots for various health purposes developed in different ways.

Objective

This study aimed to explore the technical aspects and development methodologies associated with chatbots used in the medical field to explain the best methods of development and support chatbot development researchers on their future work.

Methods

We searched for relevant articles

SUBMITTER: Safi Z 

PROVIDER: S-EPMC7775817 | biostudies-literature | 2020 Dec

REPOSITORIES: biostudies-literature