Factors Associated With Patient Ratings of Timeliness of Primary Care Appointments.

ABSTRACT: As access is the lowest rated dimension in surveys of outpatient experience, we sought to identify patient, practice, and provider factors associated with positive ratings of timeliness of primary care appointments. A cross-sectional study with multivariable, multilevel logistic regression was performed using survey responses from 236 695 individuals receiving care in the Veterans Health Administration (VA). Top box ratings (response of "always") for whether the patient reported receiving an appointment as soon as they needed in primary care for routine care and for care needed right away were the main outcomes. Independent variables capturing patient, practice, and provider factors were obtained from survey responses and VA databases. Degree of continuity with primary care provider and du

SUBMITTER: Mayo-Smith M 

PROVIDER: S-EPMC7786731 | biostudies-literature | 2020 Dec

REPOSITORIES: biostudies-literature