Attempts to Limit Censoring in Measures of Patient Satisfaction.

ABSTRACT:

Background

Measures of patient satisfaction are increasingly used to measure patient experience. Most satisfaction measures have notable ceiling effects, which limits our ability to learn from variation among relatively satisfied patients. This study tested a variety of single-question satisfaction measures for their mean overall score, ceiling and floor effect, and data distribution. In addition, we assessed the correlation between satisfaction and psychological factors and assessed how the various methods for measuring satisfaction affected net promoter scores (NPSs).

Methodology

A total of 212 patients visiting orthopedic offices were enrolled in this randomized controlled trial. Patients were randomized to 1 of 5 newly designed, single-question satisfaction scales: (a) a

SUBMITTER: Nguyen C 

PROVIDER: S-EPMC7786736 | biostudies-literature | 2020 Dec

REPOSITORIES: biostudies-literature