Disconnected: a survey of users and nonusers of telehealth and their use of primary care.

ABSTRACT:

Objective

The study sought to assess awareness, perceptions, and value of telehealth in primary care from the perspective of patients.

Materials and methods

We conducted a cross-sectional, Web-based survey of adults with access to telehealth services who visited healthcare providers for any of the 20 most-commonly seen diagnoses during telehealth visits. Three groups were studied: registered users (RUs) of telehealth had completed a LiveHealth Online (a health plan telehealth service provider) visit, registered nonusers (RNUs) registered for LiveHealth Online but had not conducted a visit, and nonregistered nonusers (NRNUs) completed neither step.

Results

Of 32 831 patients invited, 3219 (9.8%) responded and 766 met eligibility criteria and completed surveys: 390 (51%

SUBMITTER: Liaw WR 

PROVIDER: S-EPMC7787350 | biostudies-literature | 2019 May

REPOSITORIES: biostudies-literature