Development of observational rating scales for evaluating patient-centered communication within a whole health approach to care.

ABSTRACT:

Context

Teaching and evaluating patient-centered communication (PCC) skills that incorporate holistic approaches are increasingly relevant.

Objective

This study describes the development of the Observational Whole Health Measure (OWHM) for evaluating the extent to which primary care providers in the Veterans Health Administration engaged in PCC in the context of a holistic approach to care known as "Whole Health."

Design and setting

Observational rating scales were created based on content from a national whole health clinical education program in the VA and refined from audio recordings of patient-provider interactions in primary care clinical encounters. Unpaired t-tests and Cohen's d were conducted to measure overall quality of what really matters and whole health

SUBMITTER: Wolfe HL 

PROVIDER: S-EPMC7791595 | biostudies-literature | 2021 Nov-Dec

REPOSITORIES: biostudies-literature