Implementation of a referral and expert advice call Center for Maternal and Newborn Care in the resource constrained health system context of the Greater Accra region of Ghana.

ABSTRACT:

Background

Referral and clinical decision-making support are important for reducing delays in reaching and receiving appropriate and quality care. This paper presents analysis of the use of a pilot referral and decision making support call center for mothers and newborns in the Greater Accra region of Ghana, and challenges encountered in implementing such an intervention.

Methods

We analyzed longitudinal time series data from routine records of the call center over the first 33 months of its operation in Excel.

Results

During the first seventeen months of operation, the Information Communication Technology (ICT) platform was provided by the private telecommunication network MTN. The focus of the referral system was on maternal and newborn care. In this first phase, a

SUBMITTER: Oduro-Mensah E 

PROVIDER: S-EPMC7807452 | biostudies-literature | 2021 Jan

REPOSITORIES: biostudies-literature