Optimising the integration of technology-enabled solutions to enhance primary mental health care: a service mapping study.

ABSTRACT:

Background

Despite the widely acknowledged potential for health information technologies to improve the accessibility, quality and clinical safety of mental health care, implementation of such technologies in services is frequently unsuccessful due to varying consumer, health professional, and service-level factors. The objective of this co-design study was to use process mapping (i.e. service mapping) to illustrate the current consumer journey through primary mental health services, identify barriers to and facilitators of quality mental health care, and highlight potential points at which to integrate the technology-enabled solution to optimise the provision of care based on key service performance indicators.

Methods

Interactive, discussion-based workshops of up to six ho

SUBMITTER: LaMonica HM 

PROVIDER: S-EPMC7811218 | biostudies-literature | 2021 Jan

REPOSITORIES: biostudies-literature