Differences in Mode Preferences, Response Rates, and Mode Effect Between Automated Email and Phone Survey Systems for Patients of Primary Care Practices: Cross-Sectional Study.

ABSTRACT:

Background

A growing number of health care practices are adopting software systems that link with their existing electronic medical records to generate outgoing phone calls, emails, or text notifications to patients for appointment reminders or practice updates. While practices are adopting this software technology for service notifications to patients, its use for collection of patient-reported measures is still nascent.

Objective

This study assessed the mode preferences, response rates, and mode effect for a practice-based automated patient survey using phone and email modalities to patients of primary care practices.

Methods

This cross-sectional study analyzed responses and respondent demographics for a short, fully automated, telephone or email patient survey sent

SUBMITTER: Johnston S 

PROVIDER: S-EPMC7834947 | biostudies-literature | 2021 Jan

REPOSITORIES: biostudies-literature