Benchmarking experience to improve paediatric healthcare: listening to the voices of families from two European Children's University Hospitals.

ABSTRACT:

Background

Patient Reported Experience Measures (PREMs) are recognized as an important indicator of high quality care and person-centeredness. PREMs are increasingly adopted for paediatric care, but there is little published evidence on how to administer, collect, and report paediatric PREMs at scale.

Methods

This paper describes the development of a PREMs questionnaire and administration system for the Meyer Children's University Hospital in Florence (Meyer) and the Children's Clinical University Hospital in Riga (CCUH). The system continuously recruits participants into the electronic administration model, with surveys completed by caregivers or adolescents at their convenience, post-discharge. We analyse 1661 responses from Meyer and 6585 from CCUH, collected from 1st Dec

SUBMITTER: Corazza I 

PROVIDER: S-EPMC7839229 | biostudies-literature | 2021 Jan

REPOSITORIES: biostudies-literature