Talking about quality: how 'quality' is conceptualized in nursing homes and homecare.

ABSTRACT:

Background

The delivery of high-quality service in nursing homes and homecare requires collaboration and shared understanding among managers, employees, users and policy makers from across the healthcare system. However, conceptualizing healthcare professionals' perception of quality beyond hospital settings (e.g., its perspectives, defining attributes, quality dimensions, contextual factors, dilemmas) has rarely been done. This study therefore explores the meaning of "quality" among healthcare managers and staff in nursing homes and homecare.

Methods

The study applies a cross-sectional qualitative design with focus groups and individual interviews, to capture both depth and breadth of conceptualization of quality from healthcare professionals in nursing homes and homecare.

SUBMITTER: Aase I 

PROVIDER: S-EPMC7847031 | biostudies-literature | 2021 Jan

REPOSITORIES: biostudies-literature