A systematic review examining the characteristics of users of NHS patient medicines helpline services, and the types of enquiries they make.

ABSTRACT:

Background and objective

Patient medicines helpline services (PMHS) are available from some National Health Service Trusts in the UK to support patients following their discharge from hospital. The aim of this systematic review was to examine the available evidence regarding the characteristics of enquirers and enquiries to PMHS, in order to develop recommendations for service improvement.

Methods

Searches were conducted using Medline, Embase, Cumulative Index of Nursing and Allied Health Literature, Scopus, and Web of Science, on 4 June 2019. Forward and backward citation searches were conducted, and grey literature was searched. Studies were included if they reported any characteristics of enquirers who use PMHS, and/or enquiries received. Study quality was assessed using

SUBMITTER: Williams M 

PROVIDER: S-EPMC7856156 | biostudies-literature | 2020 Nov

REPOSITORIES: biostudies-literature