Enhancing Usability of Appointment Reminders: Qualitative Interviews of Patients Receiving Care in the Veterans Health Administration.

ABSTRACT:

Background

No-shows are a persistent and costly problem in all healthcare systems. Because forgetting is a common cause of no-shows, appointment reminders are widely used. However, qualitative research examining appointment reminders and how to improve them is lacking.

Objective

To understand how patients experience appointment reminders as part of intervention development for a pragmatic trial of enhanced appointment reminders.

Design

Qualitative content analysis PARTICIPANTS: Twenty-seven patients at a single Department of Veterans Affairs hospital and its satellite clinics APPROACH: We conducted five waves of interviews using rapid qualitative analysis, in each wave continuing to ask veterans about their experience of reminders. We double-coded all interviews, used

SUBMITTER: Teo AR 

PROVIDER: S-EPMC7859164 | biostudies-literature | 2021 Jan

REPOSITORIES: biostudies-literature