A telephone assessment and advice service within an ED physiotherapy clinic: a single-site quality improvement cohort study.

ABSTRACT:

Background

In response to issues with timely access and high non-attendance rates for Emergency Department (ED) physiotherapy, a telephone assessment and advice service was evaluated as part of a quality improvement project. This telehealth option requires minimal resources, with the added benefit of allowing the healthcare professional streamline care. A primary aim was to investigate whether this service model can reduce wait times and non-attendance rates, compared to usual care. A secondary aim was to evaluate service user acceptability.

Methods

This was a single-site quality improvement cohort study that compares data on wait time to first physiotherapy contact, non-attendance rates and participant satisfaction between patients that opted for a service based on initial

SUBMITTER: Kelly M 

PROVIDER: S-EPMC7868119 | biostudies-literature | 2021 Feb

REPOSITORIES: biostudies-literature