Unpacking the intention to action gap: a qualitative study understanding how physicians engage with audit and feedback.

ABSTRACT:

Background

Audit and feedback (A&F) often successfully enhances health professionals' intentions to improve quality of care but does not consistently lead to practice changes. Recipients often cite data credibility and limited resources as barriers impeding their ability to act upon A&F, suggesting the intention-to-action gap manifests while recipients are interacting with their data. While attention has been paid to the role feedback and contextual variables play in contributing to (or impeding) success, we lack a nuanced understanding of how healthcare professionals interact with and process clinical performance data.

Methods

We used qualitative, semi-structured interviews guided by Normalization Process Theory (NPT). Questions explored the role of data in quality improvem

SUBMITTER: Desveaux L 

PROVIDER: S-EPMC7891166 | biostudies-literature | 2021 Feb

REPOSITORIES: biostudies-literature