Consultant-led triage of paediatric hospital referrals: a service evaluation.

ABSTRACT:

Objective

We established a paediatric demand management (PDM) service in our paediatric department in 2017. The aim of this consultant-delivered service is to manage referrals more efficiently by providing active triage of all referrals, daily rapid access clinics and easily accessible advice for primary healthcare professionals. This study presents an evaluation of this service.

Design

Mixed-methods service evaluation with analysis of data for every contact with the PDM service over a 2-year period. For each patient, the method of contact, reason for contact, presenting complaint and triage outcome were recorded. Feedback from general practitioners (GPs) and patients was gathered.

Results

Data were analysed for 7162 patients. More than a quarter (2034; 28%) of all re

SUBMITTER: Hodgson HS 

PROVIDER: S-EPMC7903069 | biostudies-literature | 2021

REPOSITORIES: biostudies-literature