The use of social media as a tool for stakeholder engagement in health service design and quality improvement: A scoping review.

ABSTRACT:

Background

Health-related social media use is common but few health organisations have embraced its potential for engaging stakeholders in service design and quality improvement (QI). Social media may provide new ways to engage more diverse stakeholders and conduct health design and QI activities.

Objective

To map how social media is used by health services, providers and consumers to contribute to service design or QI activities.

Methods

The scoping review was undertaken using the Joanna Briggs Institute methodology. An advisory committee of stakeholders provided guidance throughout the review. Inclusion criteria were studies of any health service stakeholders, in any health setting, where social media was used as a tool for communications which influenced or advocat

SUBMITTER: Walsh L 

PROVIDER: S-EPMC7917429 | biostudies-literature | 2021 Jan-Dec

REPOSITORIES: biostudies-literature