Development of a valid and reliable software customization model for SaaS quality through iterative method: perspectives from academia.

ABSTRACT: Despite the benefits of standardization, the customization of Software as a Service (SaaS) application is also essential because of the many unique requirements of customers. This study, therefore, focuses on the development of a valid and reliable software customization model for SaaS quality that consists of (1) generic software customization types and a list of common practices for each customization type in the SaaS multi-tenant context, and (2) key quality attributes of SaaS applications associated with customization. The study was divided into three phases: the conceptualization of the model, analysis of its validity using SaaS academic-derived expertise, and evaluation of its reliability by submitting it to an internal consistency reliability test conducted by software-engineer rese

SUBMITTER: Ali AQ 

PROVIDER: S-EPMC7924678 | biostudies-literature | 2020

REPOSITORIES: biostudies-literature