Medical dispatchers' perception of the interaction with the caller during emergency calls - a qualitative study.

ABSTRACT:

Background

Medical dispatching is a highly complex procedure and has an impact upon patient outcome. It includes call-taking and triage, prioritization of resources and the provision of guidance and instructions to callers. Whilst emergency medical dispatchers play a key role in the process, their perception of the process is rarely reported. We explored medical dispatchers' perception of the interaction with the caller during emergency calls. Secondly, we aimed to develop a model for emergency call handling based on these findings.

Methods

To provide an in-depth understanding of the dispatching process, an explorative qualitative interview study was designed. A grounded theory design and thematic analysis were applied.

Results

A total of 5 paramedics and 6 registered

SUBMITTER: Moller TP 

PROVIDER: S-EPMC7941984 | biostudies-literature | 2021 Mar

REPOSITORIES: biostudies-literature