Quantifying Patient Portal Use: Systematic Review of Utilization Metrics.

ABSTRACT:

Background

Use of patient portals has been associated with positive outcomes in patient engagement and satisfaction. Portal studies have also connected portal use, as well as the nature of users' interactions with portals, and the contents of their generated data to meaningful cost and quality outcomes. Incentive programs in the United States have encouraged uptake of health information technology, including patient portals, by setting standards for meaningful use of such technology. However, despite widespread interest in patient portal use and adoption, studies on patient portals differ in actual metrics used to operationalize and track utilization, leading to unsystematic and incommensurable characterizations of use. No known review has systematically assessed the measurements u

SUBMITTER: Beal LL 

PROVIDER: S-EPMC7952240 | biostudies-literature | 2021 Feb

REPOSITORIES: biostudies-literature