A qualitative exploration of patients' experiences, needs and expectations regarding online access to their primary care record.

ABSTRACT:

Objectives

Primary care records have traditionally served the needs and demands of clinicians rather than those of the patient. In England, general practices must promote and offer registered patients online access to their primary care record, and research has shown benefits to both patients and clinicians of doing so. Despite this, we know little about patients' needs and expectations regarding online access to their record. This study explored what patients and carers want from online access to their electronic primary care health record, their experiences of using it, how they would like to interact with their record and what support they may need.

Design

Focus groups and semistructured interviews using purposive sampling to achieve a good sociodemographic spread. Interv

SUBMITTER: McMillan B 

PROVIDER: S-EPMC7957122 | biostudies-literature | 2021 Mar

REPOSITORIES: biostudies-literature