"Without the need for a second visit" initiative improves patient satisfaction with updated services of outpatient clinics in China.

ABSTRACT:

Background

To implement the "without the need for a second visit" (WNASV) initiative in our hospital by optimizing the outpatient clinic services via an upgraded information system, in order to increase the quality of outpatient medical services and improve patients' satisfaction.

Methods

An Internet-based care delivery approach was developed and applied to improve the delivery of health care services, simplify the treatment process, and reduce patient waiting time. The patient waiting time and consultation time in the outpatient clinics of our hospital during the peak service intervals and the proportions of various payment methods for outpatient services during the period from May 2017 to September 2019 were retrospectively analyzed. Also, the patients' satisfaction with t

SUBMITTER: Shen J 

PROVIDER: S-EPMC7986498 | biostudies-literature | 2021 Mar

REPOSITORIES: biostudies-literature