Patient feedback surveys among pregnant women in Eswatini to improve antenatal care retention.

ABSTRACT:

Background

Uptake and retention in antenatal care (ANC) is critical for preventing adverse pregnancy outcomes for both mothers and infants.

Methods

We implemented a rapid quality improvement project to improve ANC retention at seven health facilities in Eswatini (October-December 2017). All pregnant women attending ANC visits were eligible to participate in anonymous tablet-based audio assisted computer self-interview (ACASI) surveys. The 24-question survey asked about women's interactions with health facility staff (HFS) (nurses, mentor mothers, receptionists and lab workers) with a three-level symbolic response options (agree/happy, neutral, disagree/sad). Women were asked to self-report HIV status. Survey results were shared with HFS at monthly quality improvement session

SUBMITTER: Teasdale CA 

PROVIDER: S-EPMC7990172 | biostudies-literature | 2021

REPOSITORIES: biostudies-literature