Patient satisfaction and loyalty in Japanese primary care: a cross-sectional study.

ABSTRACT:

Background

This study aimed to explore associations between various elements of primary care, patient satisfaction, and loyalty.

Methods

This cross-sectional study used a modified version of the Primary Care Assessment Tool (PCAT), which was adapted for Japan. We distributed the PCAT questionnaire to patients aged 20 years or older at five rural primary care centres in Japan. We confirmed the validity and reliability of the measure for our study. Next, we examined which elements of primary care were related to patient satisfaction and loyalty using Spearman's correlation and structural equation modelling.

Results

Of 220 eligible patients, 206 participated in this study. We developed nine component scales: first contact (regular access), first contact (urgent access),

SUBMITTER: Kijima T 

PROVIDER: S-EPMC7992825 | biostudies-literature | 2021 Mar

REPOSITORIES: biostudies-literature