Factors Associated With Opting Out of Automated Text and Telephone Messages Among Adult Members of an Integrated Health Care System.

ABSTRACT:

Importance

Health care systems deliver automated text or telephone messages to remind patients of appointments and to provide health information. Patients who receive multiple messages may demonstrate message fatigue by opting out of future messages.

Objective

To assess whether the volume of automated text or interactive voice response (IVR) telephone messages is associated with the likelihood of patients requesting to opt out of future messages.

Design, setting, and participants

This retrospective cohort study was conducted at Kaiser Permanente Colorado (KPCO), an integrated health care system. All adult members who received 1 or more automated text or IVR message between October 1, 2018, and September 30, 2019, were included.

Exposures

Receipt of automated te

SUBMITTER: Steiner JF 

PROVIDER: S-EPMC7998073 | biostudies-literature | 2021 Mar

REPOSITORIES: biostudies-literature