Impact of a telephone triage service for non-critical emergencies in Switzerland: A cross-sectional study.

ABSTRACT:

Introduction

Telephone triage services (TTS) play an increasing role in the delivery of healthcare. The objective of this study was to characterize the adult users of a TTS for non-critical emergencies, describe the types of advice given and their subsequent observation, and assess the influence of TTS on the use of the healthcare system in a sanitary region of Switzerland.

Methods

Data from a TTS based in the French part of Switzerland were analyzed. This service consists of a medical contact center for non-critical emergencies, with trained nurses available 24/7. A random selection of 2,034 adult calls was performed between July and December 2018. Research students contacted users 2 to 4 weeks after the initial call and assessed sociodemographic and clinical data, as well

SUBMITTER: Thierrin C 

PROVIDER: S-EPMC8018644 | biostudies-literature | 2021

REPOSITORIES: biostudies-literature