Victorian healthcare experience survey 2016-2018; evaluation of interventions to improve the patient experience.

ABSTRACT:

Background

Patient experience is recognised as a quality of care indicator and increasingly health services are working on achieving set targets and improving their performance. Interventions at the point of care targeting communication with patients, patient engagement in care processes and discharge planning are associated with better patient experience. However, their efficacy and application to different contexts are still unclear. The aims were to describe the interventions implemented by health services to improve patient experience, their impact on overall patient experiences and specific experiences in areas of communication, discharge planning, patient education on treatment/tests, the physical environment and access to care.

Methods

Secondary data analysis of the V

SUBMITTER: Wong E 

PROVIDER: S-EPMC8028773 | biostudies-literature | 2021 Apr

REPOSITORIES: biostudies-literature