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ABSTRACT: Background
Prior work has not studied the effects of transportation accessibility and patient factors on clinic non-arrival.Objectives
Our objectives were: (1) to evaluate transportation characteristics and patient factors associated with clinic non-arrival, (2) to evaluate the comparability of bus and car drive time estimates, and (3) to evaluate the combined effects of transportation accessibility and income on scheduled appointment non-arrival.Methods
We queried electronic administrative records at an urban general pediatrics clinic. We compared patient and transportation characteristics between arrivals and non-arrivals for scheduled appointments using multivariable modeling.Results
There were 15 346 (29.8%) clinic non-arrivals. In separate car and bus multivariable models that controlled for patient and transit characteristics, we identified significant interactions between income and drive time, and clinic non-arrival. Patients in the lowest quartile of income who were also in the longest quartile of travel time by bus had an increased OR of clinic non-arrival compared with patients in the lowest quartile of income and shortest quartile of travel time by bus (1.55; P<0.01). Similarly, patients in the lowest quartile of income who were also in the longest quartile of travel time by car had an increased OR of clinic non-arrival compared with patients in the lowest quartile of income and shortest quartile of travel time by car (1.21, respectively; P<0.01).Conclusions
Clinic non-arrival is associated with the interaction of longer travel time and lower income.
SUBMITTER: Wallace DJ
PROVIDER: S-EPMC8063503 | biostudies-literature | 2018 Jun
REPOSITORIES: biostudies-literature
Wallace David J DJ Ray Kristin N KN Degan Abbye A Kurland Kristen K Angus Derek C DC Malinow Ana A
BMJ quality & safety 20171124 6
<h4>Background</h4>Prior work has not studied the effects of transportation accessibility and patient factors on clinic non-arrival.<h4>Objectives</h4>Our objectives were: (1) to evaluate transportation characteristics and patient factors associated with clinic non-arrival, (2) to evaluate the comparability of bus and car drive time estimates, and (3) to evaluate the combined effects of transportation accessibility and income on scheduled appointment non-arrival.<h4>Methods</h4>We queried electr ...[more]