Home Mechanical Ventilation: A Patient's Perspective Survey Study.

ABSTRACT: An increasing number of patients included in home mechanical ventilation (HMV) care has been under observation for many years. The study aimed to assess the patients opinion concerning the expected and perceived quality of care in an HMV system and a patient's satisfaction with care. In 2017, patients treated with HMV were surveyed in Poland with the modified SERVQUAL questionnaire. One hundred correctly completed surveys were analyzed. Patient Satisfaction Index was high. In every examined area, the expectations were statistically significant larger than the perception of the services. The biggest gap was in the tangibility dimension and the smallest gap was in the empathy dimension. Perceived respect and understanding for a patient's needs are close to the expectations. The level of sati

SUBMITTER: Kwiatosz-Muc M 

PROVIDER: S-EPMC8069923 | biostudies-literature | 2021 Apr

REPOSITORIES: biostudies-literature