Headache service quality evaluation: implementation of quality indicators in primary care in Europe.

ABSTRACT:

Background

Lifting The Burden (LTB) and European Headache Federation (EHF) have developed a set of headache service quality indicators, successfully tested in specialist headache centres. Their intended application includes all levels of care. Here we assess their implementation in primary care.

Methods

We included 28 primary-care clinics in Germany (4), Turkey (4), Latvia (5) and Portugal (15). To implement the indicators, we interviewed 111 doctors, 92 nurses and medical assistants, 70 secretaries, 27 service managers and 493 patients, using the questionnaires developed by LTB and EHF. In addition, we evaluated 675 patients' records. Enquiries were in nine domains: diagnosis, individualized management, referral pathways, patient education and reassurance, convenience and c

SUBMITTER: Lenz B 

PROVIDER: S-EPMC8080333 | biostudies-literature | 2021 Apr

REPOSITORIES: biostudies-literature