How to specify healthcare process improvements collaboratively using rapid, remote consensus-building: a framework and a case study of its application.

ABSTRACT:

Background

Practical methods for facilitating process improvement are needed to support high quality, safe care. How best to specify (identify and define) process improvements - the changes that need to be made in a healthcare process - remains a key question. Methods for doing so collaboratively, rapidly and remotely offer much potential, but are under-developed. We propose an approach for engaging diverse stakeholders remotely in a consensus-building exercise to help specify improvements in a healthcare process, and we illustrate the approach in a case study.

Methods

Organised in a five-step framework, our proposed approach is informed by a participatory ethos, crowdsourcing and consensus-building methods: (1) define scope and objective of the process improvement; (2) prod

SUBMITTER: van der Scheer JW 

PROVIDER: S-EPMC8111055 | biostudies-literature | 2021 May

REPOSITORIES: biostudies-literature