The Moderating Effect of Store Format on the Relationships Between ICT, Innovation and Sustainability in Retailing.

ABSTRACT: Innovation and sustainability are postulated as key variables for the future of large commercial distribution. In addition, the development of Information and Communication Technologies (ICT) solutions, and especially those related to Artificial Intelligence (i.e., Just Walk Out, Intelligent Retail Lab) and digitization, are particularly relevant factors in the current pandemic scenario in which retail companies operate. These tools are essential to face the derived changes in commercial relations, especially between companies and consumers. For all these reasons, this work aims to examine the effect of ICT, as a driving factor for innovation and its direct and indirect impact on sustainability in retailing. Furthermore, this study takes into account the eventual differences in these relat

SUBMITTER: Marin-Garcia A 

PROVIDER: S-EPMC8134666 | biostudies-literature | 2021

REPOSITORIES: biostudies-literature