A cross-case analyses of laboratory professionals-patients interaction for patients accessing laboratory services at University of Cape Coast hospital and Ewim Polyclinic in the Cape Coast Metropolis, Ghana.

ABSTRACT:

Background

There is scarcity of data on experiences of patients who access laboratory services during hospital visits in sub-Saharan Africa. This study sought to evaluate the depth of laboratory professionals-patient interactions during pre- and post-sampling period at two hospitals in Ghana.

Methods

This study used real time observations of patient-laboratory staff interactions to collect first-hand data. Additionally, two separate sets of semi-structured questionnaires were used to collect data on the experiences of patients and laboratory professionals. Data were entered into Microsoft Excel and analysed using SPSS version 25.

Results

Inadequate laboratory space is a major factor limiting adequacy of patients-laboratory professionals' interactions. Overall, even th

SUBMITTER: Adu P 

PROVIDER: S-EPMC8160390 | biostudies-literature | 2021 May

REPOSITORIES: biostudies-literature