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ABSTRACT: Background
Patients with chronic urticaria (CU) are increasingly using information and communication technologies (ICTs) to manage their health. What CU patients expect from ICTs and which ICTs they prefer remains unknown. We assessed why CU patients use ICTs, which ones they prefer, and what drives their expectations and choices.Methods
In this cross-sectional study, 1841 patients across 17 countries were recruited at UCAREs (Urticaria Centers of Reference and Excellence). Patients with CU who were >12 years old completed a 23-item questionnaire.Results
Most patients were interested in receiving disease information (87.3%), asking physicians about CU (84.1%), and communicating with other patients through ICTs (65.6%). For receiving disease information, patients preferred one-to-one and one-to-many ICTs, especially web browsers. One-to-one ICTs were also the ICTs of choice for asking physicians about urticaria and for communicating with other patients, and e-mail and WhatsApp were the preferred ICTs, respectively. Many-to-many ICTs such as Facebook, Instagram, LinkedIn, and Twitter were least preferred for all 3 purposes. Living in rural areas and higher education were linked to higher odds of being interested in receiving disease information, asking physicians, and communicating with patients through ICTs.Conclusions
Most patients and especially patients with higher education who live in rural areas are interested in using ICTs for their healthcare, but prefer different ICTs for different purposes, ie, web browsers for obtaining information, e-mail for asking physicians, and WhatsApp for communicating with other patients. Our findings may help to improve ICTs for CU.
SUBMITTER: Cherrez-Ojeda I
PROVIDER: S-EPMC8190491 | biostudies-literature | 2021 Jun
REPOSITORIES: biostudies-literature

Cherrez-Ojeda Ivan I Vanegas Emanuel E Cherrez Annia A Felix Miguel M Weller Karsten K Magerl Markus M Maurer Rasmus Robin RR Mata Valeria L VL Kasperska-Zajac Alicja A Sikora Agnieszka A Fomina Daria D Kovalkova Elena E Godse Kiran K Rao Nimmagadda Dheeraj ND Khoshkhui Maryam M Rastgoo Sahar S Criado Roberta Fj RF Abuzakouk Mohamed M Grandon Deepa D Van Doorn Martijn B A MBA Oliveira Rodrigues Valle Solange S De Souza Lima Eduardo Magalhães EM Thomsen Simon Francis SF Ramón German D GD Matos Benavides Edgar E EE Bauer Andrea A Giménez-Arnau Ana M AM Kocatürk Emek E Guillet Carole C Larco Jose Ignacio JI Zhao Zuo-Tao ZT Makris Michael M Ritchie Carla C Xepapadaki Paraskevi P Ensina Luis Felipe LF Cherrez Sofia S Maurer Marcus M
The World Allergy Organization journal 20210604 6
<h4>Background</h4>Patients with chronic urticaria (CU) are increasingly using information and communication technologies (ICTs) to manage their health. What CU patients expect from ICTs and which ICTs they prefer remains unknown. We assessed why CU patients use ICTs, which ones they prefer, and what drives their expectations and choices.<h4>Methods</h4>In this cross-sectional study, 1841 patients across 17 countries were recruited at UCAREs (Urticaria Centers of Reference and Excellence). Patie ...[more]