Does Coaching Hospitalists in a Community Hospital Improve the Measured Experience of Care?

ABSTRACT: Hospitals initiate physician communication training programs expecting to improve patient experience measures. However, most efforts have relied on methods with limited attention to bedside physician-patient interactions. We conducted an intensive in-person hospitalist coaching program to improve patient experience in a community hospital. Full-time hospitalists were coached twice monthly by physician-coaches using a structured process featuring direct observation of care and immediate recommendations. Coach-observed care measures improved marginally. Difference-in-differences analysis of 1137 Hospital Consumer Assessment of Healthcare Providers and Systems surveys revealed no significant improvements by trained hospitalists in preintervention versus intervention comparisons, calling into

SUBMITTER: Pratt D 

PROVIDER: S-EPMC8205351 | biostudies-literature | 2021

REPOSITORIES: biostudies-literature