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Bridging the Telemedicine Gap Among Seniors During the COVID-19 Pandemic.


ABSTRACT: At the onset of the COVID-19 pandemic, many senior patients in the USC-Keck Family Medicine clinics were limited or lacking in telemedicine participation. Three factors contributed: lack of video-enabled devices, technological literacy, and/or absence of Wi-Fi connectivity. We addressed the first 2 of these factors. Via phone contact, 9 patients agreed to receive donated Android or Apple devices and to trial instruction manuals for use. Donated equipment and instructions were prepared and delivered in accordance with pandemic guidelines. Follow-up calls indicated that 4 participants were able to set up their devices and 3 of whom had connected with their providers. The remaining 5 participants had not set up their devices by the end of the follow-up period, had difficulty with device setup, accessing applications necessary for telemedicine, or had limited access to Wi-Fi. This project highlights some telemedicine barriers that senior patients may overcome with the additional support of care providers.

SUBMITTER: Utley LM 

PROVIDER: S-EPMC8205366 | biostudies-literature | 2021

REPOSITORIES: biostudies-literature

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Bridging the Telemedicine Gap Among Seniors During the COVID-19 Pandemic.

Utley Lynn M LM   Manchala Grace S GS   Phillips Mark J MJ   Doshi Chirag P CP   Szatalowicz Victoria L VL   Boozer Jennifer R JR  

Journal of patient experience 20210504


At the onset of the COVID-19 pandemic, many senior patients in the USC-Keck Family Medicine clinics were limited or lacking in telemedicine participation. Three factors contributed: lack of video-enabled devices, technological literacy, and/or absence of Wi-Fi connectivity. We addressed the first 2 of these factors. Via phone contact, 9 patients agreed to receive donated Android or Apple devices and to trial instruction manuals for use. Donated equipment and instructions were prepared and delive  ...[more]

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