Influence of the Quality Perceived of Service of a Higher Education Center on the Loyalty of Students.

ABSTRACT: The aim of this research is to validate the explanatory model of how the quality of service perceived by students of a higher education center influences their loyalty (retaining and attracting new students) through mediating variables: perceived value, expectations, and satisfaction. The methodology used to validate the measurement scales is exploratory, and confirmatory factor analysis and the structural equation modeling (SEM) technique are applied to analyze the causal relationships proposed in the model. The results show that the key variables to improve student's loyalty to the center are the quality of the service provided and the satisfaction perceived by the students. Both variables are postulated as a major source of competitive advantages. It is also observed that service qualit

SUBMITTER: Del Rio-Rama MC 

PROVIDER: S-EPMC8216109 | biostudies-literature | 2021

REPOSITORIES: biostudies-literature