Negative Online Ratings of Joint Replacement Surgeons: An Analysis of 6,402 Reviews.

ABSTRACT:

Background

With the expanding accessibility of online health-care information, patients frequently report visiting physician rating websites before choosing a surgeon. As such, it is important to analyze patients' perception of arthroplasty surgeons as reflected on physician rating websites.

Methods

A total of 6402 online reviews of arthroplasty surgeons were extracted for analysis. Each review rated less than 5 on a 5-point scale was deemed a "negative" review and was subsequently assigned to an appropriate category. Reviews were stratified by practice type, years in practice, gender, and low (<3) vs high (> 3) ratings.

Results

A total of 6402 reviews comprising 315 physicians were included in the analysis. The average rating for all surgeons was 4.35. The average ra

SUBMITTER: Imbergamo C 

PROVIDER: S-EPMC8217335 | biostudies-literature | 2021 Jun

REPOSITORIES: biostudies-literature