Increasing Use of Ambulatory Video Visits for Pediatric Patients by Using Quality Improvement Methods.

ABSTRACT:

Introduction

Live video visits for ambulatory encounters offer potential benefits, including access to remote subspecialty services, care coordination between providers, and improved convenience for patients. We aimed to increase the utilization of video visits for pediatric patients at our medical center using an iterative quality improvement process.

Methods

A multispecialty improvement team identified opportunities to increase video visit utilization and prioritized interventions using benefit-effort analyses. Interventions focused on 6 key drivers. The outcome measure was the percentage of ambulatory encounters conducted by video. The process measure was the percentage of ambulatory pediatricians conducting video visits. The balancing measure was the percentage of no-sho

SUBMITTER: Rosenthal JL 

PROVIDER: S-EPMC8225361 | biostudies-literature | 2021 Jul-Aug

REPOSITORIES: biostudies-literature