Qualitative evaluation of primary care providers' experiences caring for frequent users of the emergency department.

ABSTRACT:

Objectives

Many interventions have been developed over the years to offer frequent users of the emergency department (FUEDs) better access to quality coordinated healthcare. Despite recognising the role primary care physicians (PCPs) play in FUEDs' care, to date their perceptions of case management, the most studied intervention, have rarely been assessed. Furthermore, a gap regarding PCPs' experience of caring for FUEDs persists. Thus, this study aimed to explore PCPs' perceptions of the care provided to FUEDs in emergency and primary care settings, their views on the local case management team (CMT), and their suggestions to improve FUEDs' care.

Design

Qualitative study using in-depth semistructured interviews and inductive thematic analysis.

Setting

Canton of Vaud,

SUBMITTER: Brunner L 

PROVIDER: S-EPMC8237725 | biostudies-literature | 2021 Jun

REPOSITORIES: biostudies-literature