Regional market factors and patient experience in primary care.

ABSTRACT:

Objectives

To evaluate the association between regional market factors and experience with patient-provider communication in primary care services of safety net hospitals.

Study design

A retrospective cohort study with 933,407 patient experience survey respondents from 128 Veterans Health Administration (VHA) hospitals between fiscal years 2013 and 2016.

Methods

Patient responses on 5 patient-provider communication questions were used to evaluate quality of care. Six regional market factors were used to characterize veterans' health care insurance coverage and affluence. A logistic regression was used to examine changes in individual-level patient-provider communication experience when regional market factors increase or decrease the demand for VHA primary care servic

SUBMITTER: Minegishi T 

PROVIDER: S-EPMC8262995 | biostudies-literature | 2020 Oct

REPOSITORIES: biostudies-literature