Parents' and carers' impression of "quality" within a Paediatric Emergency Department.

ABSTRACT:

Background

Quality improvement systems are needed to overcome the 'Quality Gap' - difference between evidence-based guidelines and the care delivered. While there are a large array of potential quality assurance measures exists in the Paediatric Emergency Department, parent's/carer's perception of these is unknown. This study aimed to identify what 'quality of care' means to parents/carers of Paediatric Emergency Department (PED) patients, further determine which aspects of these are most important to them. Also, to identify which of the existing PED quality measures are most important to parents/carers, and their preferred method of providing feedback.

Methods

A Modified Rand-Delphi study was performed with parents/carers as the expert group and consensus was obtained from

SUBMITTER: Lacey B 

PROVIDER: S-EPMC8276454 | biostudies-literature | 2021 Jul

REPOSITORIES: biostudies-literature