Understanding disparities in primary care patient experience.

ABSTRACT:

Objective

To understand disparities in primary care patient experience.

Design

A serial cross-sectional study was conducted to understand disparities in patient experience at 2 time points (2014 and 2016). Disparities related to age, gender, neighbourhood income, and self-rated health were explored using 3 analytic approaches: stratification, logistic regression, and relative comparison across multiple demographic variables.

Setting

A multisite family health team in Toronto, Ont.

Participants

Patients in the family medicine practice who completed e-mail surveys in 2014 (n = 1171, 19% response rate) and 2016 (n = 1823, 15% response rate).

Main outcome measures

Patient-reported access (timely access when sick, access after hours) and patient-centredness (o

SUBMITTER: Zhong A 

PROVIDER: S-EPMC8279669 | biostudies-literature | 2021 Jul

REPOSITORIES: biostudies-literature