Enabling adoption and use of new health information technology during implementation: Roles and strategies for internal and external support personnel.

ABSTRACT:

Objective

Successful technological implementations frequently involve individuals who serve as mediators between end users, management, and technology developers. The goal for this project was to evaluate the structure and activities of such mediators in a large-scale electronic health record implementation.

Materials and methods

Field notes from observations taken during implementation beginning in November 2017 were analyzed qualitatively using a thematic analysis framework to examine the relationship between specific types of mediators and the type and level of support to end users.

Results

We found that support personnel possessing both contextual knowledge of the institution's workflow and training in the new technology were the most successful in mediation of ad

SUBMITTER: Umstead CN 

PROVIDER: S-EPMC8279782 | biostudies-literature | 2021 Jul

REPOSITORIES: biostudies-literature