Patient and Caregiver Perceptions of Nursing Home Physicians: Insight from Yelp Reviews, 2009-2018.

ABSTRACT:

Objectives

To describe the content of reviews submitted on Yelp that pertain to nursing home (NH) physicians.

Design

Retrospective qualitative study.

Setting

NHs in the United States reviewed on Yelp from 2009 to 2018 with reviews that discussed NH physicians.

Participants

Physicians in 375 NHs in 31 states.

Measurements

Content analysis was performed to detect recurrent themes and divergent ideas about NH physicians perceived by reviewers.

Results

Average rating among NHs with physician reviews was 2.0 (standard deviation = 1.5; range = 1-5). The major themes from content analysis of reviews that discussed physicians were perceived attitudes of clinicians toward patients and caregivers, physician communication with patients or caregivers, and per

SUBMITTER: Ryskina KL 

PROVIDER: S-EPMC8297568 | biostudies-literature | 2020 Sep

REPOSITORIES: biostudies-literature