Does Case Management Provide Support for Staff Facing Frequent Users of Emergency Departments? A Comparative Mixed-Method Evaluation of ED Staff Perception.

ABSTRACT:

Objective

Frequent users of emergency departments (FUED) account for a disproportionate number of emergency department (ED) visits and contribute to a wide range of challenges for ED staff. While several research has documented that case management (CM) tailored to FUED leads to a reduction in ED visits and a better quality of life (QoL) among FUED, whether there is added value for ED staff remains to be explored. This study aimed to compare, among staff in two academic EDs in Switzerland (one with and one without CM), the FUED-related knowledge, perceptions of the extent of the FUED issue, FUED-related work challenges and FUEDs' legitimacy to use ED.

Method

Mixed methods were employed. First, ED physicians and nurses (N = 253) of the two EDs completed an online survey asses

SUBMITTER: von Allmen M 

PROVIDER: S-EPMC8336392 | biostudies-literature | 2021 Aug

REPOSITORIES: biostudies-literature