User feedback and usability testing of an online training and support program for dementia carers.

ABSTRACT:

Background

eHealth interventions have been explored to provide convenient support and training to informal dementia carers. Design and usability issues may however hinder user acceptance of Web-based interventions. iSupport is an online program developed by World Health Organization (WHO) to support informal dementia carers.

Purpose

This study gathers user-feedback and evaluates the usability of the European-Portuguese version of iSupport.

Methods

A mixed-methods study was conducted. Two focus groups discussions (n = 15) and 15 usability test sessions were conducted with carers and health/social support professionals to collect data on user satisfaction and requirements on the program's contents and Web interface. The usability testing protocol comprised pre/post-test

SUBMITTER: Teles S 

PROVIDER: S-EPMC8350591 | biostudies-literature | 2021 Sep

REPOSITORIES: biostudies-literature