A nationwide participatory programme to measure person-centred hospital care in Italy: Results and implications for continuous improvement.

ABSTRACT:

Background

Patient-centredness has been targeted by the Italian government as a key theme for the future development of health services.

Objective

Measuring patient-centred health services in partnership with citizens, health professionals and decision makers.

Design

National participatory survey in a large test set of hospitals at national level.

Setting and participants

A total of 387 hospital visits conducted in 16 Italian regions by over 1,500 citizens and health professionals during 2017-2018.

Main variables and outcome measures

An ad hoc checklist was used to assess person-centredness in hospital care through 243 items, grouped in 4 main areas, 12 sub-areas and 29 person-centred criteria (scored 0-10). GEE linear multivariate regression was used to

SUBMITTER: Cardinali F 

PROVIDER: S-EPMC8369125 | biostudies-literature | 2021 Aug

REPOSITORIES: biostudies-literature