Observational study of the implementation of telephone advice nursing in Sweden: did callers follow recommendations and did the rate of healthcare visits change?

ABSTRACT:

Objectives

Telephone advice nursing is introduced in many countries with one key aim being a reduction of avoidable healthcare visits. The aim of this study was to explore whether callers to a telephone advice nursing service followed the telenurses' recommendations, and whether there was a change in the level and trend of the rate of healthcare visits after the introduction of telephone advice nursing.

Design

Observational study.

Setting

Primary and secondary care in Jönköping Region, Sweden.

Participants

Telephone advice nursing calls, 6:00-23:00, 2014-2015 (n=185 994) and outpatient healthcare visits 2012-2015 (n=6 877 266).

Primary outcome

Proportion of callers who visited healthcare within the time period advised by the telenurse.

Secondary outco

SUBMITTER: Sundberg A 

PROVIDER: S-EPMC8378364 | biostudies-literature | 2021 Aug

REPOSITORIES: biostudies-literature